Refund Policy

This Refund Policy applies to all digital products and services offered by Rafilis. We value customer satisfaction and offer a fair refund process if our products don't meet your expectations.

This policy applies to the following products and services:

• LES VPN — Monthly and annual subscription plans
• Rafilis Audio Normalizer — Software licenses and subscriptions
• Rafilis Multizone Player — Software licenses and subscriptions

3.1 Subscription Products (LES VPN)

To be eligible for a refund:

• Request must be made within 14 days of the initial purchase date
• This must be your first subscription to the product
• You must not have violated any terms of service or laws

3.2 Software Licenses

For one-time software purchases:

• Refunds can be requested within 14 days of purchase
• If the software is incompatible with your system or doesn't work as documented

To request a refund:

1. Send an email to [email protected]
2. Include "Refund Request" in the subject line
3. Include your order number or email address
4. State the reason for your refund request

Refund requests are processed as follows:

• Requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• The time for the payment to reach your account depends on your payment method

In some cases, we may offer partial refunds:

• Prorated refunds for remaining time on long-term subscriptions
• Partial refunds for documented technical issues

You can cancel your subscription at any time:

• Cancellation takes effect at the next billing cycle
• You continue to have access until the end of the paid period
• Cancellation does not automatically mean a refund for the remaining time

If you disagree with our refund decision:

1. Submit your dispute to [email protected]
2. Your dispute will be reviewed within 5 business days
3. We will notify you of our decision with the reasoning

If you have any questions about our refund policy, please contact us:

Rafilis Bilisim Teknolojileri Limited Sirketi
Email: [email protected]
Web: rafilis.com